If you have any problems with your order (not received, not what you were expecting, etc.) please contact us so that we can make it right.
We truly want to please our customers and will always try our hardest to resolve any situations that come up. If your order arrives damaged or defective, please contact us immediately at firstname.lastname@example.org so we are able to assist you and resolve the issue.
We will happily replace any damaged items, however, a photograph as proof of the damage/defect is required. If an item is missing from your order, please contact us within 48 hours of receiving the package and provide a photo of everything you received, as well as the packaging. At this time, we are not able to refund items that arrive damaged.
- Only products purchased on burgeonbleu.com may be returned for a refund or exchange.
- We cannot accept items purchased from another retail store location for an exchange or refund.
- We cannot accept empty jars, nearly empty jars, or jars filled or tampered with other creams for refund or exchange.
- Shipping cost and gift wrapping services are not eligible for refunds.
- We can not accept partial returns or exchanges for bundle sets. You must return the complete set for a refund.
- We are not responsible for personal damages to an item. If the item has been dropped, stolen, spilled, misused, etc., we cannot refund or accept a return.
Our current office hours are 10AM - 6PM PST seven days a week, excluding major holidays.